Terms and conditions
1. Scope of application
These Internet booking terms and conditions (AGB) of Hotel Bachmair Weissach GmbH & Co. KG Tegernsee Phantastisch (hereinafter referred to as "Tegernsee Phantastisch") apply to the online sale of self-printable and/or savable entrance tickets for subsequent presentation on a smartphone/tablet (referred to as "Online Tickets"). They supplement the general terms and conditions posted on-site by Tegernsee Phantastisch.
2.1 The order for entrance tickets is completed upon concluding the ordering dialogue on the website https://tegernsee-Phantastisch.axess.shop. The ordering dialogue is completed by clicking the "CONFIRM ORDER WITH PAYMENT OBLIGATION" button.
2.2 In the absence of sufficient credit card funds, an order via credit card is not possible.
3. Conclusion of contract
The contract is concluded upon acceptance of the order by Tegernsee Phantastisch. Acceptance occurs immediately in the booking dialogue with confirmation of the successful transaction and the simultaneous ability to print the Online Ticket and/or save it on a smartphone/tablet or, at the latest, by email sent to the email address provided by the purchaser, confirming the order with the option to print the online ticket and/or save it on a smartphone/tablet once again.
4. Payment methods
4.1 Payment can be made by credit card, PayPal, or instant bank transfer (Sofortüberweisung).
4.2 Credit card payment requires entering the credit card number, card verification code, and expiration date in the appropriate input fields of the ordering dialogue, and, if applicable, authentication within the respective 3-D Secure process of the relevant credit card organization (MasterCard Securecode, Verified by Visa).
4.3 The SEPA direct debit procedure for German bank accounts requires the simple provision of the IBAN (and, if necessary, account number and bank code) and the account holder's name in the respective input fields of the ordering dialogue.
4.4 PayPal payment requires a PayPal account and logging into the corresponding PayPal account.
5. Entrance tickets
5.1.1 The purchaser will receive a PDF document in the confirmation email, with which the Online Tickets can be printed and/or saved on a smartphone/tablet.
5.1.2 No further ticket will be sent by mail.
5.2 Printing of Online Tickets
5.2.1 Online Tickets can only be printed by the purchaser.
5.2.2 Online Tickets must be printed on DIN A4 paper.
5.2.3 Only Online Tickets printed by the purchaser in accordance with 5.2.1 and 5.2.2 are considered valid entrance tickets. On-site verification of the ticket may require proof of identity or, in the case of payment by credit card, the payment card.
5.3 Storage of Online Tickets on Smartphone/Tablet
5.3.1 Online Tickets can be saved on a smartphone/tablet.
5.3.2 Online Tickets must be readable and recognizable on a smartphone/tablet when presented on-site.
5.3.3 Only Online Tickets saved and legibly/recognizably presented on a smartphone/tablet on-site are considered valid tickets. On-site verification of the ticket may require proof of identity or, in the case of payment by credit card, the payment card.
5.4 The ticket allows for a single entrance to Tegernsee Phantastisch on the specified visit date within the indicated visiting time frame. After that, it loses its validity.
6. Prices and discounts
6.1 The prices specified for Online Tickets are final prices.
6.2 There are no booking or shipping costs.
6.3 In the case of special promotions (e.g., online discounts), the discount is already included in the stated final price.
6.4 For orders of discounted tickets (e.g., for individuals with disabilities), we reserve the right to conduct checks at the entrance. Eligibility for the discount must be verifiable; otherwise, additional payment may be required or entrance denied. Children under 3 years of age have free admission. Children under 12 years of age are only admitted when accompanied by an adult!
6.5 Online Tickets cannot be combined with other discounts, discount vouchers, advance tickets, or other promotional offers. They are non-transferable, non-refundable, and photocopies are invalid.
7. Resale of tickets, vouchers, discount vouchers, complimentary tickets
The customer commits and expressly assures that tickets are exclusively acquired and used for private purposes. Commercial or for-profit resale is prohibited. Specifically, it is prohibited for the customer to offer tickets/complimentary tickets/vouchers/discount vouchers publicly or through auctions (especially on the internet, e.g., on eBay).
8. Revocation and loss
8.1 Cancellation of the contract or return of Online Tickets is not possible.
8.2 In case of loss of the ticket, Tegernsee Phantastisch grants access if the identity of the purchaser can be clearly established, and the entrance ticket has not been used. There is no legal entitlement to this.
8.3 Contracts for the purchase of entrance tickets related to leisure activities with a specific date or time frame are not subject to the right of revocation. This means that there is no two-week right of revocation or return.
9.1 If individual clauses are or become ineffective, this does not affect the validity of the other clauses.
9.2 German law exclusively applies.
9.3 If the purchaser is a merchant, a legal entity under public law, or a special public fund, the exclusive place of jurisdiction and performance for all claims arising directly or indirectly from the contractual relationship is the registered office of Tegernsee Phantastisch.
9.4 The European Commission provides a platform for online dispute resolution (ODR platform), which can be accessed at http://ec.europa.eu/consumers/odr. Tegernsee Phantastisch is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Safety Measures In response to the Covid-19 pandemic, we have implemented specific safety measures at each of our attractions to ensure the health, safety, and well-being of individuals visiting our attractions. A complete list of safety measures implemented at our attraction is available on the website.
The safety measures implemented in response to the Covid-19 pandemic are intended to ensure the safety and well-being of all guests visiting our attraction. It is in the interest of all visitors to our attraction to adhere to these safety measures. Therefore, if an individual does not comply with these safety measures, we reserve the right to require that person to leave the attraction in accordance with these terms and conditions.
Acceptance of risk
The safety measures introduced and implemented are intended to minimize the risk of Covid-19 virus transmission, but this risk cannot be completely eliminated. Therefore, anyone visiting our attractions acknowledges that they do so at their own risk.
As of June 2022